PROPERTY MINERS BUYERS AGENCY

1. About This Privacy Statement

This Privacy Statement explains how Property Miners Buyers Agency ("Property Miners", "we", "our", "us") collects, stores, uses, and protects your personal information when you visit our website, engage with our services, or otherwise interact with us.

Property Miners operates as a sole trader in Australia.

Your privacy matters to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal, general and behavioural information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Residential suburb or state
• Information you supply in enquiry forms or discovery calls

2.2 Property-Related Information

• Budget and financial criteria
• Property preferences and requirements
• Investment goals and personal circumstances

2.3 Sensitive or Supporting Documentation (If You Provide It)

• Pre-approval letters
• Bank statements
• Identification documents
• Contracts, reports or uploaded files

2.4 Website & Analytics Data

• IP address
• Device information
• Pages visited
• Cookies
• Behavioural analytics (e.g., Google Analytics)

2.5 Information From Third Parties

We may receive information from:

• Mortgage brokers
• Conveyancers and solicitors
• Building & pest inspectors
• Accountants
• Property partners or service providers you direct us to contact
• CRM, automation or AI platforms (e.g., HubSpot, Make.com, Zapier, ChatGPT, Google services)

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide buyer's agent services
• Understand your property requirements
• Improve our website and services
• Send updates, resources, and educational material
• Fulfil legal and regulatory obligations
• Enhance your experience through website analytics
• Communicate with service providers when required to help you

We do not sell your data to third parties.

4. Where Your Data Is Stored

Your information may be stored in:

• Australia (local servers or secure storage)
• Overseas cloud platforms (including, but not limited to AWS, Google, HubSpot, Make.com, Zapier, Notion, Airtable, ChatGPT or other digital tools)

Some of these platforms may store data outside of Australia.

5. Cookies

Our website uses standard cookies to:

• Improve user experience
• Track website performance
• Analyse website traffic

You may disable cookies in your browser, but some functions may not work correctly.

6. Third-Party Sharing

We may share your information with trusted third parties where reasonably necessary to provide our services. This may include:

• Mortgage brokers
• Conveyancers
• Building/pest inspectors
• Accountants
• Property service partners
• CRM, AI or automation platforms
• IT, hosting and website providers

These providers are required to protect your information and use it only for the purpose intended.

7. Data Security

We take reasonable steps to protect your data from:

• Unauthorised access
• Loss or deletion
• Misuse or modification

However, no online system is completely secure, and you acknowledge that information submitted online is at your own risk.

8. Accessing or Updating Your Information

You may request access to, or correction of, your personal information at any time by contacting us at:

Email: hello@propertyminers.com.au

9. Website Terms of Use (Including Indemnity & Liability Protection)

By using this website, its content, tools, resources or engaging with Property Miners, you agree to the following terms:

9.1 General Information Only

All information on this website – including blog articles, property data, insights, reports, calculators, charts or AI-generated content – is general in nature and does not constitute:

• financial advice
• legal advice
• accounting or tax advice
• investment guarantees
• professional recommendations

You should seek independent professional advice before making any investment decisions.

9.2 No Guarantees

Property Miners makes no guarantees regarding:

• future property performance
• capital growth
• rental yield
• market conditions
• financial outcomes
• accuracy of property data
• completeness of information provided

All property investing involves risk.

9.3 Use of Tools, Data & AI-Generated Content

You acknowledge that:

• any tools, calculators, charts or AI-generated content may contain errors
• predictions or forecasts are not guarantees
• data may be incomplete, out-of-date, or inaccurate
• you rely on all information at your own risk

Property Miners is not responsible for losses resulting from reliance on any information or tools.

9.4 Broad Indemnity Clause

To the fullest extent permitted by Australian law, you indemnify and hold harmless Property Miners, its owner, contractors, consultants, and staff from any claims, losses, damages, expenses or liabilities arising from:

• your use of the website or its content
• reliance on any information provided
• data loss, breaches or third-party platform failures
• errors, omissions or inaccuracies
• actions of contractors, partners or service providers
• AI tools, automation platforms or any digital processing system
• any decision you make based on Property Miners' content

This indemnity survives termination of your use of the website or services.

9.5 Limitation of Liability

To the maximum extent permitted under Australian law:

• Property Miners' total liability for any claim is limited to the total amount you have paid us, if any (e.g., retainer fees).
• Property Miners is not liable for any indirect, consequential or economic loss, including lost profits, lost opportunities or property value changes.

9.6 No Responsibility for Third-Party Providers

Property Miners is not responsible or liable for the actions, performance, delays, errors or negligence of:

• lenders
• brokers
• inspectors
• conveyancers
• accountants
• third-party digital tools
• software failures
• service providers linked or recommended to you

Any engagement with them is solely between you and that provider.

9.7 External Links

This website may contain links to external websites. We are not responsible for their content, accuracy or privacy practices.

10. Changes to This Policy

We may update this Privacy Statement or Terms of Use at any time. The updated version will be posted on this website with a revised "Last updated" date.

11. Contact Us

For questions about this Privacy Statement or Terms of Use, contact us at:

Email: hello@propertyminers.com.au